Task # 6: People and the Helping of Them

I got a 100% on the quiz. Yay! I don't think there were any answers that surprised me.

A patron calls and is wondering if there will be someone who can help him put together a resume when he gets to the library in a few minutes (he has little to no computer skills and has never written a resume before). You would: *

A) Suggest that the Workforce center might be a good place for him to get assistance.
B) Tell him yes, there will be someone at the downstairs information desk who would be happy to assist him.
C) Suggest the Book-a-Librarian feature we offer and help him fill out the form if he's interested.
D) Recommend that he use Optimal Resume which can be accessed through our website, and suggest books on resume writing.
E) Tell him about the computer classes we offer.

*Feel free to combine more than one answer to be of the most help to the patron.

I will never divulge the answer--never (but seriously, if you think it's B, I sincerely hope that you're never scheduled in the call center when I'm at the PC desk).