Chilton library on-line is way awesome--if you're into that sort of thing. It has incredible ease of use. I was able to easily find a record of my Accord's recalled ignition switch (9/24/2002)--and verify that it was indeed the only recall on my vehicle! It didn't say anything about the temperature knobs breaking and falling off all the time, though--hmm. I don't think it's just me because I'm not that abusive towards my vehicle. It also didn't say anything about the faulty paint. Every other Accord like mine has the same paint-leprosy problem, so I know it's not me. I understand that it's a problem with the top coat. Kind of lame, but then again, if that's the only manufacturing fault with my vehicle, then I'm in pretty good shape. And, in a way, it's kind of liberating not having a perfect coat of paint--if I did, then I would feel obligated to regularly spend eight dollars on a car wash. This way I don't feel guilty when I don't wash my car! Plus, it rained really hard last night, so you know it's clean, right?
After looking up my car, I looked up my husband's truck. It has had no recalls of any kind. That's nice.
As for the Repair stuff, it's beyond me (for obvious reasons--I majored in English, I work in a library--need I go on?), but it's definitely useful for patrons coming in who know what they're doing. It's very detailed--for instance, it lists what questions you need to ask a customer when you're trying to diagnose a particular problem--and what tools you'll need, too. Then there are the diagrams--like I said, they are meaningless to me, but for those who know what they're doing, that's usually exactly what they need--and they can be found under Repair.
I've pointed patrons towards this resource many a time over the phone or when the hard copy for a particular vehicle was not available--there is no doubt that it is a valuable resource, and it's great that we are able to offer it to our patrons.
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